Water has found it’s way into the main Gas connection into Scone Village resulting in service being suspended until it’s fixed.
We will continue to post updates when we can but don’t forget to check https://www.sgn.co.uk/News/Incidents/Incident/ for updates or visit the incident van in the Scone Old Church carpark. You can try calling the help line 0800 912 1717 but it may be busy! Looks like it’s a difficult job and may not be back on today (Wednesday).
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We are continuing investigations into where the water is coming into the network. If you have any questions or concerns, please visit our customer service team, who are located at our incident van which is parked at the Scone Old Parish Church, Burnside, Scone.
Our senior engineering team is also continuing to investigate where water is getting into our network. In the meantime, we are using specialist equipment and tankers to remove the water which has already made its way into our pipes. So far, 2,000 litres have been pumped out.
This is a challenging emergency for everyone concerned, and we’d like to assure you that we are working very hard to resolve the situation while keeping you informed about what’s happening.